- Can I laminate and encapsulate your media?
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All media is tested for its suitability for both hot and cold lamination and for encapsulation. Detailed information is available from our Technical Department.
- Can I use recycled grades on the Indigo and Xeikon machines?
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Robert Horne do not recommend that you use recycled grades on these machines due to the dust particles that are released during printing. These can cause imperfections in the print quality. We do, however, recommend Neusiedler Color Copy R (for the Xeikon machines) which has an environmental Nordic Swan accreditation
- Where can I get a Data Sheet / Script file for the material I have purchased? (Xeikon machines only)
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A Data Sheet or Script File is needed when putting media through your Xeikon machine. They contain the correct machine settings for each quality. You can obtain these through your local RH branch, or from the Xeikon web site: www.xeikon.com
- What type of material is best for Indigo or Xeikon machines?
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Only material qualified by Indigo or Xeikon are recommended. Qualified material is where the quality has been strictly tested to ensure maximum quality and efficiency when run through these machines. To increase the range of uncoated materials suitable for the Indigo process, a sapphire coating can be applied to provide the appropriate level of ink adhesion. Details can be obtained from your local Robert Horne sales branch
- Do you have ICC Profiles for your media?
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Yes we can supply profiles for the major brands we sell created by the printer manufacturer and also our own brand media that we have created in house
- My desktop inkjet prints are taking a long time to dry - what can I do to overcome this?
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Experiment with your printer settings in order to reduce the amount of ink being printed on the page (click on "properties" in the print menu). By changing the paper/media type the amount of ink put on the paper can be altered. A setting such as "Glossy Film" or Premium Film" will usually improve the drying performance. In addition, with some printers it is possible to adjust the ink volume and so reduce the amount of ink that way.
- Will your media work on my wide format machine?
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We stock media for every major wide format machine on the market. Detailed information can be supplied from your local branch
- The ink seems to take an unusually long time to dry. What can I do?
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We have a special range of "quick dry" media specially created for printers susceptible to this problem.
- What should I do if my machine jams?
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Make sure that the paper looks flat and is in good condition. If in doubt try material from a fresh ream that has been kept in the same room as the copier for at least 24 hours. Sometimes turning the paper over can help. If problems are also experienced on other grades then there is likely to be a fault with the machine. If problems persist, contact Glenmore Business Papers.
- How can I make my inkjet prints last longer?
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No. Papers that are made specifically to run through laser printers are specially made for that purpose. The conditions inside a laser printer are hot and the air will be very dry. Paper must also pass between fuser rolls to 'set' the toner at a temperature of between 160 - 200°c. Papers made for laser printers will contain less moisture than standard papers so that they remain stable when they pass through the hot machine. Papers for laser will also be made with certain characteristics for holding and releasing electrical charge to ensure that the toner for the image attracts efficiently and only in the image areas. Standard papers will be made with a moisture content that is generally too high for a laser printer. There is a possibility of paper distortion which will cause jams and poor running. There may also be problems with toner refusal because of released moisture in the paper. Standard papers are sometimes used on laser printers with success but one could never guarantee consistent performance.
